Support - term meaning, history and facts ✅️ Casinoz Casino Encyclopedia

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Term "Support"

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Any decent online casino and any other gambling establishment providing services in the field of electronic gambling entertainment has a support service.

Description

Support – a group of employees of the gambling establishment, whose duties include communication with customers on various issues.

The scope of support may be limited to one site. Sometimes several establishments of the same operator have single support service. If the casino operates on the platform of a provider, it often uses the services of the support of this company.

Support staff performs different functions:

Welcome new visitors,
Answer customer questions,
Help to find the necessary information on the site,
They try to solve problems and so on.

As a rule, you can communicate with support in different ways:

Live chat,
Via the feedback form,
By email,
On the phone,
Through messengers,
In social networks.

In large institutions, support staff speak different languages and are well versed in all casino services and features of the gameplay. Often VIP clients communicate with account managers.

Gambling establishment support

Denis Anipchenko

Editor-in-chief and online gambling expert

Denis is a true professional with many years of experience in the gambling industry. His career started back in the late nineties when he worked as a croupier, pit boss, manager and casino manager. This unique experience allowed him to deeply understand the world of gambling from the inside. Since the late noughties Denis has dedicated himself to writing articles and analyses about gambling, and since the early tens he has become a key figure in the Casinoz team. Here he not only writes and edits content, but also creates reviews, shares his expertise and helps readers understand the intricacies of gambling. Denis combines practical experience and in-depth knowledge, making him one of the most respected experts in the industry. His writings are always up-to-date, proven and useful information for anyone interested in the casino world.

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